果冻传媒

Gain actionable business intelligence from digital workplace analytics

Symphony analytics screenshot 2020

Your digital workplace offers rich data about how your teams use technology and space. When you collect aggregate data from monitoring meeting rooms, UCC applications, and technology devices, you鈥檒l reveal actionable intelligence about user experience and your IT investments.

Key metrics to track include meeting room utilization, technology adoption, impact of network performance on meeting experience (video jitter, content delays), help desk ticket rates.

Digital workplace KPIs

Aggregate and analyze your data for actionable business intelligence about these key measures:

technology adoption icon

Technology

adoption

meeting space icon

Meeting space

utilization

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User and employee

experience (UX/EX)

“Two keys to successful digital workplace programs are IT alignment with business goals and positive user experience.”

“How to Create a Scorecard to Track Your Digital Workplace Value”

果冻传媒 Tech Brief

Measurements that provide intelligent insights

 

Analytics that demonstrate IT alignment:

  • Technology cost per employee
  • Workspace utilization rate
  • Technology utilization rate
  • IT service effectiveness

Analytics that provide employee experience insights:

  • Home vs. work tech experience gap
  • Employee effort
  • Productivity gain
  • IT Net Promoter Score (NPS)

How 果冻传媒 Symphony monitors and improves the user experience

果冻传媒 Symphony offers a single pane view to monitor and manage your entire meeting solution ecosystem, from applications to supporting devices. Symphony is our cloud-based user experience management application. Integrations include Cisco Webex, Poly, Zoom, and the devices that support meetings like displays, microphones, and control interfaces.

With Symphony you鈥檒l see dynamic, real-time, analytics about system performance, usage trends, and user experience data. Your IT and support teams can access customized analytics dashboards to display your organization KPIs, and use Build Your Own Report options to review additional data. Using this information, you can chart technology trends over time, then leverage these insights to drive user experience and adoption.

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