7-Eleven Case Study

7-eleven employee on a video call




Irving, TX





Mission: The Right Tools for the Job

The nature of retail requires companies to adapt to customer needs. In turn, that requires employees who can communicate quickly with one another so they can respond to those needs. For 7-Eleven鈥檚 Store Support Center in Irving, Texas, the goal included vastly improved collaboration tools that would empower staff to work efficiently.

鈥淥ne thing we wanted to do is provide AV technology where people walked in and they said 鈥榃ow. They鈥檙e providing usthe right tools to do our jobs,鈥欌 says JT Elliott, manager of AV services for 7-Eleven.

7-Eleven is an iconic brand, with 66,000 convenience stores worldwide. From its Store Support Center and over 30 regional offices in the U.S., the company develops new market strategies and supports its franchisees. The company brought in 果冻传媒 to design and integrate 100 conference rooms into its new support facility.

鈥淧eople spend a lot of time putting their presentations together,鈥 says Elliott. 鈥淭hey should not have to spend a lot of time getting AV to work. They needconference spaces that are agile. They need to be able to schedule fast. They need to be able to react quickly, come together and collaborate.鈥

Action: Build Trust, Work as a Team


果冻传媒鈥檚 involvement began about a year before construction was complete, and included a collaborative design process that involved various teams from 7-Eleven, representing architecture, real estate, AV and IT.

鈥淏eing brought in early allowed us to build those relationships and trust with everybody,鈥 says Austin Figueroa, 果冻传媒 VP of sales who works out of the Dallas office.

Figueroa and the team took ideas from different business units and tried to consolidate them into as few and simple systems as possible while abiding by 7-Eleven preferences.

鈥淎ny input I gave them, they took that to heart and really worked with me and my team to set up the office like we needed it to function,鈥 says Harvey Dewitt, 7-Eleven market manager.

The joint effort led to rooms where the collaboration process would be easy to engage, whether one is working with peers in the same room or reaching them at remote locations across North America. 果冻传媒 designers standardized the install on three different types of rooms (about 100 total): Polycom, Skype for Business/Crestron RL2, and Crestron-controlled huddle rooms.

鈥淲hether you鈥檙e in a Polycom room or a Skype room, you just press to join the meeting,鈥 says Elliott. 鈥淚t鈥檚 quick and simple and easy.鈥

It鈥檚 also familiar since most employees use the Skype client on their laptop. This allows them to walk in and be comfortable with the system. That native look and feel that they see on their laptop is there on the touch panel, so they know how to join the call, and they know how to share content.

The 6,000-square foot auditorium is a three-way divisible room that鈥檚 used every day for projects like live sound mixing, video and web conferencing. Every two weeks it鈥檚 the hub of all-hands events that are broadcast to 7-Eleven satellite sites. Ceiling- and wall-mounted Vaddio cameras tie back into the Polycom video system and the Skype for Business infrastructure. About 30 ClearOne wireless mics in a variety of styles (handheld, gooseneck, ceiling) provide wide audio coverage, as do dozens of Polycom microphones.

鈥淲e have different meetings all the time, different requests, and it has to be flexible鈥 says Elliott. 鈥淭he ClearOne wireless gives us that flexibility in a microphone system. We can place the microphones anywhere we want to around the room.鈥

Because 7-Eleven uses NEC in its stores, they supported its integration throughout the campus, including the auditorium. With controls like RS-232, CEC, and LAN, AV staff can control and monitor those displays from the Crestron Fusion platform. Crestron connectivity is also a feature of the Epson projectors, whose high-lumen output is of enormous benefit in the large meeting rooms and auditorium.

Through a combination of bridges and cloud licenses, Polycom drives the video conferencing used in the 7-Eleven Store Support Center and throughout 30-plus corporate sites. Its digital signal processors handle the audio from ceiling mics in large integrated audio rooms as well as the auditorium.

Three Planar video walls include a bezel-free LED wall in the auditorium, and one in the lobby that promotes 7-Eleven and is sometimes used to welcome vendors and guests with personalized messages.

鈥淚t shows them that we really value them,鈥 says Elliott.

Likewise, the partnership between 果冻传媒 and 7-Eleven thrives because of the mutual respect between its teams, who came together to work as one unit.

鈥淲hat impressed me most working with 果冻传媒 was probably the initial conversation we had with the sales team,鈥 says Elliott. 鈥淭hey saw our vision and weren鈥檛 afraid to tell us what was not going to work, what they liked about it. We felt like we were jumping right into a collaboration on the project.鈥

As the project unfolded, an unexpected problem with a few CAT-5 modular plugs revealed 果冻传媒鈥檚 dedication to excellence and a valued client.

鈥湽炒 went back to the rooms that were already installed, and replaced every one of them,鈥 says Elliott. 鈥淭hat was huge for us. That showed us they were on our side.鈥

More than just an integrator

鈥淭hey saw our vision and weren鈥檛 afraid to tell us听what was not going to work, what they liked about it.鈥

听JT Elliot

Manager of AV Services –听 7-Eleven

Impact: Better Field Support


At the 7-Eleven Irving Store Support Center, staff can easily come into a room, connect their laptops and press a single button to collaborate with peers in the same room or on the other side of the country.

Prior to the install, it might have taken half a day to a day to communicate with field operations. Today, 7-Eleven staff look at someone鈥檚 calendar, see if they鈥檙e available, set up a Skype Meeting, and share content in real time.

鈥淭his gives us the ability to be more flexible, more mobile and more fluid in the field,鈥 says Dewitt.

As 果冻传媒 integrated solutions, 7-Eleven took note of the first users of the new systems and how they were interacting with them. That led to adjustments to improve the user experience.

鈥湽炒 was right there with us to be able to change these things on the fly,鈥 Elliott says.

The video collaboration solutions are breaking down silos by enabling instant communication and real-time feedback among departments and the 7-Eleven field operations team. From the 30-plus corporate sites, department heads share HD video and documents over the Polycom conferencing system. Using Polycom RealConnect, users can pull up their calendar, pick a time for a meeting, invite their attendees, invite their rooms, and send out one invite.

鈥淔or example, it really helps us collaborate between departments by setting up meetings where we can share content with each other and we can address needs and identify opportunities to improve,鈥 says Dewitt. 鈥淵ou walk into a room, you just push one button, and you鈥檙e ready to go.鈥

Dewitt lauded the ability to interact with presenters over the video calls, and the high-resolution quality of the documents that are presented. Better and faster communication with the field consultants has taken the burden off the operations team giving them more time to support the franchisees. Those positive, practical results are what drive the 果冻传媒 team in its design and deployment of technology-based solutions.

鈥湽炒 has been more than just an integrator,鈥 says Elliott. 鈥淭hey鈥檝e become a partner of ours. They really value what we want to do as a business. We couldn鈥檛 imagine going with another integrator on this. They went above and beyond.鈥

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